Autobytel Partners with ActivEngage to Offer Auto Dealer and Manufacturer Clients Premium Website Live Chat
IRVINE, Calif.--(BUSINESS WIRE)--
Autobytel Inc. (Nasdaq:ABTL), the company dedicated to helping dealers
and car-buyers connect online, today announced the launch of a new
service for dealer members and manufacturers: Live Chat by ActivEngage.
Continuing to solidify Autobytel's commitment to its dealer members by
offering useful products and tools, live chat will allow car
dealers and manufacturers the option to add this powerful tool to
their website. According to Jeffrey H. Coats, Autobytel President and
CEO, "We want to do everything we can to help our member dealers and
manufacturing partners succeed. By offering them easy-to-use products
and services that can increase their close ratio, we believe we can do
just that. Now, in addition to our WebLeads+ product, we can offer our
member dealers and OEM partners another powerful software tool to
maximize the performance of their own websites — all designed to help
them sell more cars."
ActivEngage is the automotive industry's premium live chat with business
intelligence for dealer websites. ActivConcierge™, ActivEngage's
full-service offering, engages website visitors with a virtual Meet &
Greet and acts as an online sales force, increasing purchase request
generation by assisting and qualifying shoppers. This creates a website
shopping experience that is similar to the showroom experience, crucial
because an average of over 98% of shoppers currently take no action
during visits to auto dealer websites.
"While live chat is a useful and coveted tool, the logistics and
programming are often daunting and overwhelming — especially for a small
business like a dealership," Coats continued. "By aggregating our
resources and partnering with ActivEngage, we can provide a simple, easy
and cost-effective solution for dealerships and OEMs to add live chat to
any website. This feature helps our member dealers and OEM partners
increase their close ratio by connecting immediately with potential
customers."
"Autobytel is a true partner to us — in addition to providing us quality
purchase requests, the company also offers tools for our own websites to
help increase our chance of making a sale," said Bruce Hartz from Bob
Bell Ford Hyundai Kia dealership. "We always wanted to add real-time
chat to our website, but didn't have the capabilities or resources.
Autobytel is offering us another simple solution and we are looking
forward to implementing the new chat feature to our website."
ActivConcierge™ impacts dealerships immediately by turning informational
websites into conversational websites, thereby multiplying the number of
qualified purchase requests generated. Dealerships using ActivEngage
have indicated that they experienced increases in the amount of purchase
requests they receive from their own websites.
"We are excited to offer our ActivConcierge™ service to Autobytel's
dealerships and manufacturers around the nation," commented Todd Smith,
ActivEngage Co-founder and President. "With this new service offering,
Autobytel is taking another proactive step to ensure that their dealers
generate the most purchase requests possible. Dealerships have indicated
that purchase request generation from the dealer's own website has
increased on the first day of using our live chat. Autobytel is a clear
leader in automotive retail; we look forward to our partnership and
serving their dealer and manufacturer body."
Chat reps continually train on product knowledge and individual store
promotions and specials to ensure seamless chat experiences for website
shoppers. Further, ActivEngage provides dealers real time user
statistics, keyword analysis, powerful reporting and insight to help
make their websites more efficient and produce more sales.
About Autobytel Inc. (www.autobytel.com)
Autobytel Inc., an online leader offering consumer purchase requests and
marketing resources to car dealers and manufacturers and providing
consumers with the information they need to purchase new and used
cars, pioneered the automotive Internet when it launched
autobytel.com in 1995. Today, Autobytel is now the largest provider of
U.S. automotive consumer purchase requests for new
cars and continues to offer innovative products and services
to help consumers buy, and auto dealers and manufacturers sell, more
used and new cars. Autobytel has helped tens of millions of automotive
consumers research vehicles; connected thousands of dealers nationwide
with motivated car buyers; and helped every major automaker market its
brand online. Through its flagship website Autobytel.com®, its network
of automotive sites, including Autotropolis.com®, DealershipJobs.com,
Autoweb.com®, AutoSite.com®, Car.comsm, CarSmart.com®,
CarTV.com®, and MyRide.com® and its respected online partners, Autobytel
continues its dedication to innovating the industry's highest quality
Internet programs to provide consumers with a comprehensive and positive
automotive research and purchasing experience, and auto dealers, dealer
groups and auto manufacturers with one of the industry's most productive
and cost-effective customer referral and marketing programs.
About ActivEngage: (www.ActivEngage.com)
ActivEngage's proprietary business intelligence helps automotive dealers
meet the needs of shoppers by providing dealerships easy to use,
powerful website tools. Advanced live chat services let dealers
identify, initiate interaction and communicate with website visitors in
real-time. The essential person-to-person Meet & Greet that
dealers require at the physical showroom is now possible on the
dealership website through ActivEngage. This proactive website
engagement decreases abandonment rates, and increases website lead
generation with the thousands of visitors the average dealership
receives each month. ActivEngage provides the edge that dealerships need
to engage more customers who browse for information because it starts
building a personal relationship with shoppers from the moment they hit
the website. ActivEngage offers three tiers of service to ensure that
all website visitors' experiences are enjoyable and uncomplicated,
thereby increasing the value of dealership websites through better lead
generation.
Autobytel Inc. Media Relations
MSC-PR
Michelle Suzuki
310-444-7115
michelle@msc-pr.com
or
Jim
Helberg, Media relations
949-862-1395
jimh@autobytel.com
or
Autobytel
Inc. Investor Relations
PondelWilkinson Inc.
Roger
Pondel/Laurie Berman
310-279-5980
investor@pondel.com
Source: Autobytel Inc.
News Provided by Acquire Media
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